| Job Information |
New York Law Firm Seeks Client Services Manager:
Responsibilities:
- Supervise the casework for major corporate clients across a wide number of industries including Information Technology, Media and Communications, Motion Picture and Television, Finance, Private Equity and Consumer, among others.
- Effectively communicates with clients regarding procedural and case processing issues, identify client immigration solutions and understand current client activity
- Analyze and record all client specific processes/procedures
- Stay abreast of important developments in the law and issue spots with respect to future opportunities/issues
- Understand existing fee agreements/billing practices
- Be aware of all client profile changes, paying close attention to business opportunities
- Update client database regarding any changes in contact information
- Serves as a team resource for client and office procedures (ensures accuracy of Discussion Databases for team’s clients)
- Delegate, prioritize and review work flow of team members
- Participates in office-wide projects, including training, recruiting, process improvement, and participates in employee satisfaction initiatives
- Other duties as assigned
Requirements:
- 7-10 years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function
- Expert knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and knows client processes
- Knowledge of case management and billing systems
Experience corresponding with clients directly on case processing and other
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